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Managers: The Strength Finder

This is the third article in our series entitled Managers: The Good and the Bad.

Part I: The Five Types of Toxic Coworkers

We’re all just trying to make a living and it helps to have friends who all get along – but some people are particularly adept at making it worse than it has to be by turning the workplace into a …
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Managers: The Arrogant Bastard

This is the second article in our series entitled Managers: The Good and the Bad.

Five Steps for Becoming a Good Customer

There are two sides to any transaction and, generally speaking, the level of support and loyalty depend on how each side treats the other. As a business – or one of its representatives – you’re always striving to satisfy your …
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Managers: The Innovator

As promised in the introduction to this series of articles about Managers: The Good and the Bad, we’ll focus firstly on “The Innovator”. Innovators are those leaders who can easily view the future and they will try to explain their …
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Managers: The Good and the Bad

Managers come in all shapes and sizes; they come in all races and creeds and in both genders; with numerous strengths and weaknesses; with each of the temperaments defined by the Myers-Briggs Inventory and in every life cycle that each …
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Six key business principles I learned from my 6-year-old

At our recent garage sale my entrepreneurial (and highly independent) 6-year-old set up a lemonade stand on the driveway. I watched with interest as she exhibited six key business principles —without ever taking a course in marketing or business administration.

How’s your customer service?

We all experience it on a daily basis – customer service. Good, bad or indifferent, we all tend to have long memories about how we’ve been treated by a business and are typically more than willing to share our experiences …
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Small Business Bullies?

The AT&T Yellow Pages folks who service Northeast Wisconsin paid our company an unintended compliment a couple of weeks ago when they shut down one of our clients’ websites by mistake — at least we hope it was a mistake.

Does a small business really need a website?

Does a small business really need a website? For many the answer is “yes, of course.”

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