Last week, we took the kids on a day-long fieldtrip to Reed School, a historic, one-room school house east of Neillsville in central Wisconsin. The day involved the kids – and adults – reliving what a typical school day was like in 1939. As we sat in the old-time desks with holes where ink wells [...]

In a prior post, we took a look at the five types of toxic coworkers. Here, we’ll discuss different ways in which you can cope with them. You may have some immediate, fantasy-related ideas for what you would like to do when dealing with these coworkers, but cooler heads must prevail. In general, when coping [...]

What’s your relationship with social media? Are you just a casual user who can take it or leave it or are you an addict who has to check Twitter, Facebook or your e-mail every few minutes?

Earlier this week, I made a really great discovery. Dragon Dictation by Nuance Communications provides a means to effectively send text messages quickly and easily by using voice-to-text technology.

On a recent evening this week I watched “old fashioned” television, which includes commercials. What struck me as I watched was not just the number of commercials, but the wall-to-wall political commercials that exuded cheap-shots, mudslinging and shear vitriol from both political parties.

When anyone in our company sets up a conference call—we use the Packet 8 VoIP Business Phone Service—the first person on the call gets the full version of “Morning Mood” (in Act IV) from the ‘Peer Gynt’ Suite No. 1, Op. 46.

At our recent garage sale my entrepreneurial (and highly independent) 6-year-old set up a lemonade stand on the driveway. I watched with interest as she exhibited six key business principals —without ever taking a course in marketing or business administration.

So what can you do build and maintain your business’ reputation for customer service?